“Innovative support programs and technologies are helping HP connect with customers in new ways, gain a better understanding of their needs and deliver great support experiences,” said Tara Bunch, vice president, Global Customer Support Operations, HP. “We are thrilled to be honored with this achievement.”
The Service Excellence in Innovative Support award is presented to a company that has embraced innovation in people, process and technology to increase agent productivity, service levels and customer satisfaction; increase problem avoidance; and effectively handle more interactions using unassisted channels.
“The Star Awards are recognized throughout the industry as one of the highest honors for service and support organizations,” said Stephen Smith, chief financial officer and chief information officer, Technology Services Industry Association. “This award acknowledges that HP has been honored by its peers for providing world-class support as one of the best in the business.”
Since 1990, the Star Awards have recognized technology companies that display exceptional leadership, innovation and commitment in service excellence.
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