HP achieves recognition for excellence in Tech Support and Services for third consecutive year

This marks the third consecutive year HP has achieved recognition for commercial notebook and desktop PC support, and the second year HP was certified in the consumer market, including both PCs and printers.

HP remains the sole PC manufacturer to receive this coveted industry recognition in 2010, which comprises a comprehensive evaluation of phone, field service and web service operations for customers.

Auditors from TSIA closely review management policies and procedures. HP support operations were compared against nearly 300 industry best practices, including executive commitment, talent management, support tools and technology, and operation metrics. The rigorous onsite and surveillance audit process was conducted by a panel of seasoned service executives with more than 20 years of experience.