Canon launches global Managed Document Services initiative

Until now, Canon regional sales organizations had been responsible for delivering Managed Print Services (MPS) within their national and regional markets, contributing to improved productivity and reduced costs for customers through the building and operation of optimized output environments in offices and Centralized Reprographic Departments (CRD). Through the new initiative, Canon will effectively leverage these MPS while simultaneously unifying and standardizing the company’s menu of services, providing optimized service as "Canon MDS" for customers in each region. By delivering a range of high-quality, consistent services globally, particularly for global enterprises with operations all over the world, Canon aims to provide new added value by enabling customers to take advantage of better operational performance, lower costs and improved workflow efficiencies leading to higher customer satisfaction.

While Canon MDS offers compatibility with a wide range of input-output devices, including those of other manufacturers, Canon’s latest imageRUNNER ADVANCE Series of color multifunction office systems, featuring improved remote-management capabilities, makes possible optimal end-user input-output environments.

With regard to the rollout of Canon MDS, the company is expanding the infrastructure that will provide the foundation for the delivery of service worldwide while also accelerating the development of new service menu offerings. The company will also expand Canon MDS sales and support staff at each regional sales organization and establish essential training systems. In support of these efforts, the company plans to invest approximately 20 billion yen over the next three years.

Canon MDS will be launched initially in North America and Europe and expanded globally to include Japan, Asia and Oceania with the goal of achieving sales revenue of over 100 billion yen for the entire Canon group in 2012.

Through the provision of high-quality, consistent service to effectively meet the needs of customers, from global enterprises operating worldwide to the individual divisions of small and mid-sized businesses, Canon will continue working to deliver increased business efficiency and new added value, the company said.