The enhanced offering promotes a full lifecycle approach to document management, with a holistic solution that can integrate into the workflow of an organisation to meet its individual and specific needs. It includes consultancy, hardware, software, maintenance, management services, office solutions and document process outsourcing throughout the entire document lifecycle.
Ricoh Managed Print Services will help customers lower operating costs and optimise document management workflows. By working in partnership with its customers, Ricoh has been able to identify savings of up to 30 per cent, and implement enhanced solutions to meet evolving business requirements.
As well as a complete service to assess and define the current document output, security risks, and document bottlenecks, Ricoh Managed Print Services will unlock the hidden costs and environmental impact of energy and paper consumption.
Helen George, services marketing manager, Ricoh UK, comments, “It’s the perfect time for businesses to change the way they view their document output. As the volumes of digital information continue to grow, the necessity to more closely manage the document increases. Transparency and governance are crucial if businesses are to make the best use of their document technology and at the same time reduce their operational costs. Our expanded Managed Print Services help businesses keep one step ahead and effectively manage their document workflows.”
Once a Ricoh Managed Print Service has been implemented and a customer has gained initial savings, the service is monitored to ensure it delivers the agreed performance levels and the solution is continually optimised to meet changing business requirements. This is achieved using defined service levels, key performance indicators and a close working relationship between everyone involved. Processes are also implemented to maintain the benefits, keep costs under control and provide continuous management and service activities reporting.
For maximum impact, Ricoh will partner closely with its customers to understand their needs, and provide recommendations to transform their document workflows. Customers can gain greater transparency over their document costs, reduce the workload of their IT support and drive productivity.
Ricoh UK can expand the document solution from one customer site, to all locations in a region, or even across global sites.