Quark launches Self-Service Support Portal with Enhanced Online Knowledge Base

The Quark Knowledge Base allows customers to access technical articles that offer solutions to commonly encountered problems, explanations for application behaviours, and answers to frequently asked questions. More than just a list of issues that customers may encounter, each Quark solution featured on the Knowledge Base includes a background section where an in-depth technical analysis is given for specific software behaviour.

The Knowledge Base is also integrated with a self-service portal where customers and partners can log and track issues, communicate with the Quark support team, and access the latest product information, such as software updates and new releases. The self-service portal allows users to customise a profile page where they can report technical issues, attach files, and provide comments about their issue. Quark customer support will view and respond to the issues directly within the profile. All the activity within the profiles is saved and can be accessed by the customer or Quark support at any time.

Quark partners and third party support vendors can also create profiles on behalf of their users and can communicate with Quark support through the Knowledge Base profiles. The profiles can be accessed by users, partners, and Quark support 24 hours a day, 7 days a week and are monitored by the Quark support team 24 hours a day, 5 days a week.