Since 2005, Kodak’s Document Imaging business and ibml successfully established a joint reseller program complemented with KodakService and Support to serve customers in Kodak’s EAMER region, which includes countries in Europe, Middle East and Africa. Plans are underway to expand the reseller and service and support network to serve customers in Kodak’s Asia Pacific Region (APR), which includes China, Australia, and countries in Asia and the Pacific Rim. Kodak and ibml expect to finalize the global relationships by end of the second quarter 2010.
In addition to the geographic expansion agreements being finalized, both companies announced that Kodak Service and Support will continue to provide break/fix service and support for ibml’s document scanner and software portfolio in the U.S. and Canada. Kodak Service and Support began coverage for the ibml portfolio in 2003 and the announcement extends the agreement.