The new venture will offer services and support for equipment installation, helpdesk support and remote diagnostics, field repair services, upgrade and deployment projects, parts support, depot repair and customer training.
“It is our goal to offer a cost-effective solution for retailers who don’t necessarily require a full-time staff, and to commercial businesses who want to implement new technical services, or enhance those that are already in place, “said Ron Santos, vice president of Technical Services, Fujifilm U.S.A., Inc. “Our staff is trained to manage assignments of all sizes, positioning Fujifilm as a well-resourced, full-service solutions provider whose efforts will help customers achieve quantifiable business results.”
Since 1983, Fujifilm has been providing technical services and support throughout the photo imaging industry. The Fujifilm Technical Services and Support Division will be led by Ron Santos who has been with the company since 2003 and is a 42 year industry veteran and former Vice President of Technical Services and Support – America’s for the Printing Systems Division for IBM Services. The division will continue working within the photo lab environment, and will leverage its industry expertise to extend beyond the photo imaging market to businesses seeking support for self-service kiosk of all kinds, advanced vending machine systems, digital signage, cash registers, servers, and printers.
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